Certainly Conversational AI.
Over 98% of your traffic doesn't convert. That's not good business. Stop wasting money. Start understanding your users through Conversational AI solutions.
Or
Certainly is a bot-building platform made especially for e-commerce.
1. Build your own Conversational AI AssistantEasy-to-use Builder and pre-made templates and integrations.
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Benefit from endless integration possibilities with our Certainly Webhook Builder.
2. Deliver friction-free e-commerceThe AI assistant proactively takes your visitors to the right product, delivers dynamic support, upsells, helps at checkout, handles returns... you name it!
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3. See the results and use the insightsThe AI assistant gathers tons of zero-party data from conversations with visitors, which you can use to hyper-customize shopping experiences and increase customer lifetime value.
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So, what is Certainly?
Honestly, is this the way you want to treat your customers?Q. Should it be up to the user to understand how your online store works?
A. No
Ecommerce is changing Fast. Are you doing enough to keep up?Q. Are ecommerce retailers doing enough to automate and personalize their shopping experience at scale?
A. Hell no!
Bring the highest-quality instore experiences online with CertainlyQ. Should you create a digital twin of your best salesperson?
A. Certainly
Ready to change the conversation? Certainly.
Multi-award-winning solutions
Not to blow our own trumpet, but we're kind of a big deal when it comes to placing personalized service at the core of the user experience.
Less product returns. More returning customers.
From assumptions to answers. Can AI chatbot conversations bring your first-hand insights to improve customer conversions in future? Certainly.
98% reduction
In customer waiting times
30 Days
Expected ROI from Certainly
4X
Conversions increase through our Conversational AI assistance
And of course, Certainly does all of this too...
- Cross-selling
- Upselling products
- Handles Multilanguage
- Lives on Multichannel
- Handles Product returns
- Answers FAQs
"As the AI assistant gathers insights into our customers' behaviors and intent, we can use the Certainly platform to continually optimize our conversational flows, improving the pre-sales user experience even more."
Ana Etxebarria, SikSilk
Serving a wide variety of industries
Whatever your industry is, we've got you covered.
- Entertainment
- Gaming
- Fashion
- Beauty
- Electronics
- Homeware
- Travel
- Delivery
- Entertainment
- Gaming
- Fashion
- Beauty
- Electronics
- Homeware
- Travel
- Delivery
Testimonials
The ability to embrace variations in the way different people communicate is one of the major strengths of the Certainly platform.
Certainly has helped my startup scale and expand from Denmark to Norway and Sweden. By automating part of our customer support, we managed to answer requests quicker and most importantly, around the clock.
Certainly enables you to start using chatbots to solve specific tasks from day one. As it integrates with 3rd party services, the platform can scale with your needs and maturity as a company.
Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement.
The AIO team didn't want a FAQ bot, but something that would flow as a natural conversation. Certainly was able to handle both huge amounts of content and complicated dialogues.
I would highlight the ease of communication with Certainly engineers during the development and the excellent and fast responses they have always provided.
Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.
We experience a clear connection between response time and customer satisfaction. That's why our chatbot has become extremely important. Our customer satisfaction was about 70% and today it is 92%.
I'm a teacher, and our students use Certainly to build different chatbot solutions for different industries - they consistently report that it's user friendly and easy to get started with the Certainly Platform.
The good thing about using the Certainly platform is that we only need to maintain the English language. We then use Webhooks to scale it to support 8 languages without putting in a lot of effort.
We love our bot because he is hardworking, always helpful, available 24 hours a day which makes him an indispensable part of our small customer service team.
We use Certainly's customizable NLP platform to handle our customers in a timely manner during high peaks. Certainly are awesome, really helpful in solving our challenges and go the extra mile to do that.
Integrate with all the tools you know and love
Integrate your Conversational AI Assistant into your existing workflows and connect via API for powerful ecommerce automation.
