Certainly helps ecommerce brands around the world automate their customer service, improve online user experience and boost conversion rates through personalized conversations.
The AI assistant personalizes customer experience, delivering dynamic support, reducing wait time, helping with purchase, checkout, order status, returns and more. Provide smooth customer journeys and ticket deflection at scale, 24/7.
Turn your ecommerce into Certainly Conversational Commerce. The AI bot guides the shopping experience like your best salesperson, listening to your visitors’ wishes, taking them to the right products, adding items to cart, upsell, etc.
No-code template integrations for business users and hyper-flexible APIs for developers. A dedicated team will help you connect Certainly Conversational Commerce to all your business systems in no time.
The ability to embrace variations in the way different people communicate is one of the major strengths of the Certainly platform.
Certainly has helped my startup scale and expand from Denmark to Norway and Sweden. By automating part of our customer support, we managed to answer requests quicker and most importantly, around the clock.
Certainly enables you to start using chatbots to solve specific tasks from day one. As it integrates with 3rd party services, the platform can scale with your needs and maturity as a company.
Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement.
The AIO team didn't want a FAQ bot, but something that would flow as a natural conversation. Certainly was able to handle both huge amounts of content and complicated dialogues.
I would highlight the ease of communication with Certainly engineers during the development and the excellent and fast responses they have always provided.
Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.
We experience a clear connection between response time and customer satisfaction. That's why our chatbot has become extremely important. Our customer satisfaction was about 70% and today it is 92%.
I'm a teacher, and our students use Certainly to build different chatbot solutions for different industries - they consistently report that it's user friendly and easy to get started with the Certainly Platform.
The good thing about using the Certainly platform is that we only need to maintain the English language. We then use Webhooks to scale it to support 8 languages without putting in a lot of effort.
We love our bot because he is hardworking, always helpful, available 24 hours a day which makes him an indispensable part of our small customer service team.
We use Certainly's customizable NLP platform to handle our customers in a timely manner during high peaks. Certainly are awesome, really helpful in solving our challenges and go the extra mile to do that.