AI-Powered Customer Support That Never Sleeps
Deliver 24/7 resolutions with advanced chatbots, reduce response times across every channel, and keep your customers delighted—no matter the complexity of their questions or the hour of the day.
Cut resolution time
Why Choose Certainly for Customer Support?
Instant Responses & Personalized Care: Keep customers happy with automated chatbots that resolve common queries on the spot—no more ticket backlogs.
Seamless Escalation to Live Agents: When issues get complex, our AI smoothly hands them off to the right team member, ensuring high-value interactions stay personal.
Cost Savings & Efficiency: Automate repetitive questions so your staff can focus on tasks that truly impact your bottom line.
Actionable Insights & Analytics: Track conversation data in real time, spot bottlenecks, and continuously improve your support strategy.
"Working with Certainly has been a game-changer for us. Thanks to Certainly and their support, we reduced human-handled inquiries to 3%, saving us from manually responding to over 140k inquiries per year!"
Senior Project Manager, Fintiba GmbH
Customers hate bad chatbots.
So do we.
That's why we build AI agents with generative and visual abilities. This means that the AI agent will actually perform as a human agent—using and understanding natural language and all it's nuances, and being able to view and understand images.
Fintiba's AI Agent: Fintibot
Fintiba GmbH redefined customer service in financial and insurance for international students and employees moving to Germany with FintiBot—an AI agent built on the Certainly platform. Today, 97% of all conversations are fully automated, leading to a remarkable 125% increase in customer satisfaction and an 85% reduction in escalated conversations, while serving over 10,000 monthly interactions.
How It Works
Set Up
We handle everything—from setup to integrations—so your team can start seeing value immediately.Automate
Certainly automates repetitive tasks and answers common queries instantly, improving efficiency.Optimize
Use our reporting and insights to refine and enhance your support operations continuously.
"Having half our tickets resolved automatically has made a huge difference to the Customer Service team!"
CEO, Lucy & Yak
Actionable Customer Insights
Struggling to understand what your customers really want? Certainly helps you turn every interaction into real, usable insights that drive growth, improve experiences, and optimize your support flows.
Our AI chatbots don’t just answer questions—they gather feedback, reveal product gaps, and surface new feature ideas. With our analytics tools, you can easily spot patterns in customer behavior, monitor key metrics like fallback and helpfulness rates, and understand where your customer journey needs work.
Powerful Conversation Analytics
Get detailed KPI reports and conversation summaries that help you track performance and uncover trends.
Smarter Optimization with Real-Time Data
Quickly improve flows and automation using insights based on actual user behavior and sentiment.
Insights for Every Department
From Support and Marketing to IT and C-suite—our data helps every team align on what your customers are thinking, feeling, and needing.
Proven Results
30% Cost Reduction
70% Tickets Resolution
Built for Customer Support
Certainly empowers support teams with AI that reduces ticket volume, speeds up resolutions, and boosts customer satisfaction. Our platform integrates seamlessly, allowing agents to focus on complex issues while automation handles the rest.
