Integrations & Channels
Smooth integrations with all your existing tools? Certainly.
Business systems, CRMs, third-party tools, literally anything with an API. You name it.
Or with one of our experts
All the channels you've ever dreamed of.
Never miss an opportunity to be present across customer touchpoints. We've made it easy for you - check out our Certainly channel templates.
Meet your customers across any channel
Whenever, wherever, you're meant to be together. Whether they contact you on your own site or anywhere else, delight them with instant, automated replies - right when they need them.
Integrations
DixaWith our Dixa integration you can deliver even more effective customer support. The integrations with the Certainly Platform allow you to add a message to an existing conversation inside the Dixa platform, check if a user exists, as well as create users and tickets.
ZendeskOur out-of-the-box integration with Zendesk allows you to be in contact with your customers on all its channels. The plug-and-play integration allows you to utilize features in Zendesk such as Chat, Support, Guide and Talk to utilize the Zendesk CRM platform to the furthest extent.
GorgiasMaximize your customer experience with our plug-and-play Gorgias integration. Keep your customer in the loop by fully automating up to 15% of common tickets 24/7. Modify orders, refunds, and subscriptions on the fly across all channels: email, chat, Meta platforms, SMS, and more.
Freshdesk
The Freshdesk integration allows you to be more effective in maintaining your customer base. With our platform you can create a new contact and support tickets with ease. Once you have created a support ticket you will be able to also edit its content using the Certainly Platform.
Microsoft
Deploy your virtual assistant in 70+ languages leveraging Azure Translator API. Enable a two-way flow of information from your bots to PowerBI and use your database to take informed decisions. Additionally, your virtual assistant can trigger automations on Microsoft Flow.
Pipedrive
Get a better overview of your CRM with our Pipedrive integrations which will allow you to create new deals and populate your database with new organizations as well as contacts.
Salesforce
Connect with one of the leading CRM platforms with our custom integrations which will allow your support agents to create cases and leads through our platform directly into Salesforce as well as get access tokens for it.
Crowdin
Be able to service customers in cross-language setup and enrich your conversations with lists of sentences and the translations for them in order to engage with customers in their preferred languages.
Jira
Within Jira, one of the largest project management platforms globally, you can retrieve the status and remaining time of any issue. Your bot can easily return all the data about said issue.
Sendgrid
Create new recipients or add them to a list using our Sendgrid integration. Get hold of the lists which any user is subscribed to.
Slack
In one of the most popular communication platforms, you will have the ability to send messages within channels. The content of these messages can include the information of end users that wants to be contacted by customer support.
SurveyPal
Quickly and effectively retrieve information for a given survey on Surveypal. Fetch information such as the number of pages in the survey, as well as two different types of links to the survey that are automatically saved as custom variables, ready for you to use in your bot.
IPStack
Have the ability to query IPStack with an IP address and retrieve location data such as city, country, coordinates, etc. You can, for example, use it to get the country or city of the end user chatting with your bot.
Postnord
By integrating with one of the largest delivery companies in the Nordics you will assist your customers in tracking shipment information based on their order ID.
Zapier
With our Zapier integration, we bring one of the biggest online automation tools within the Certainly Platform. You can now trigger Zaps in the Zapier platform by firing a POST request to a Custom Webhook URL.
Shopify
Improve your users' satisfaction and give them the ability to return an order through the chatbot. What's more, you can gather all of the order details from the Shopify platform. Order status and order status URL are mapped using jinja and can be used in the chatbot.
Klaviyo
Connect your certainly chatbot to Klaviyo's email marketing platform. Once you do that you can add an end user to a list on the Klaviyo platform by sending them an automated email asking to confirm their subscription.
Rejseplanen
Rejseplanen are the largest travel planning app in Denmark. By integrating with them, you will allow your users to get destination location ID's, routes to a physical store and the closest station for them to start their journey from.
UPS
One of the largest freight companies in the world is now connected to the Certainly Platform. It would allow your users to track seamlessly their package while chatting with a chatbot on your website. The integration shows both the status of a package sent with the courier UPS and to track and trace any packages handled by UPS.
Weglot
Enable multilingual translation in minutes on your website and manage all your translations effortlessly, that's what you would be able to get from integrating Weglot with your Certainly chatbot. You will be able to answer your customer in their mother language by translating a list of sentences to it.
HubSpot
Connect your HubSpot platform with Certainly and be able to generate a support ticket in the CRM for a customer. Store the ID of the ticket created in a custom variable. Have the opportunity to store information about a business, an organization or a contact all of this done in HubSpot.
Magento
Your customers will thank you for using the Certainly Magento integration. Take your customer experience to the next level without writing a line of code, effectively collect zero-party data to personalize recommendations, and use our prebuilt webhook support to automate ticket deflection.
BigCommerce
Give your customers the support they deserve with our BigCommerce integration. Seamlessly integrates with all elements of the BigCommerce platform, allowing you to support your customers before and after their purchase.Can't find
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