State-of-the-art, award-winning technology for your ecommerce. Build a digital twin of your best salesperson to create extraordinary experiences which build customer lifetime value.
Certainly Conversational Web is a technology like no other, that allows you deliver proactive customer service and shopping assistance to your visitors. Be proactive, not just reactive.
Proven results show that users who chat with bots developed on our Platform convert more. It's this simple: engage customers ⇒ answer with exactly what they need ⇒ increase revenue.
AI Assistants built on Certainly provide better product suggestions because of the unique understanding of users' intent, sentiment and behavior. Our AI Engine rocks.
Meet the Conversational Web. It delivers awesome user experiences on your customers' terms.
Pre-made templates to speed up the time to market and increase ROI
Pre-made integrations for your business systems (e.g. Shopify, WooCommerce, other)
Omnichannel, 24/7 presence to be there when you're needed most
Analytics and first-party data from user conversations
Our promise to you? We deliver flexibility.
Independence to implement your AI chatbot on your own terms (own ecommerce shop) and scalability to drive growth
Intuitive tools in the Certainly Chatbot Builder and a CS team on-hand to help you when you need
Our wonderous Webhook Builder to save you 90% of development time on integrations
Security in all your data
Put conversations at the core of your Customer Service. Save hours of time on repetitive tasks.
Ticket deflection to save your team hours of time
Fast answers to those same old FAQs around the clock
Smooth handover to human agents, whenever humans are needed
CRM integrations to your existing support toolkit. No need to reinvent the wheel... maybe just evolve it ;)
Our Conversational AI Engine is specifically designed for everyday, informal conversations with any user:
25.000+ pre-made sentences
Multilingual AI to detect any customer language
Automated response in 14 languages (and counting!)
User intent understanding despite spelling and grammar errors
Create more natural, personalized customer experiences.
It's a lot to take in. Shall we have a chat instead?
The advanced customizable entity extraction understands generic names, places, date & time order, numbers, tracking numbers and sizing information, as well as company-specific data.
Our multilingual AI understands all languages and is able to respond in English, Spanish, German, Italian, Portuguese, French, Dutch, Polish, Finnish, Swedish, Norwegian, Danish, Russian and Romanian…
Certainly's advanced sentiment analysis understands how users feel during a conversation and takes action if needed.
It's a lot to take in. Have a chat with us instead of taking our word for it.
We know that meeting your customers wherever they are is the key to having a successful business.
Our chatbot can be deployed across a range of messaging channels such as Slack, Zendesk, Facebook Messenger, WhatsApp, Instagram, Viber, Microsoft Teams, SMS, and many other mobile apps.
Connect your AI chatbot with literally any external services (APIs) through Webhooks.
Web... what? Webhooks act as a bridge between web applications and external services, with a user-friendly editor for the services and platforms you use. Anything your heart desires – on us.