From clicks to conversations. Forget about transactions. Your new focus is to build loyal, long-term relationships and create returning customers.
Build a Conversational AI chatbot for your E-Commerce.
Ecommerce is not just a question of price, but of service.Learn more
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Users end up buying the wrong size t-shirt
Or just give up entirely...
Because they lacked guidance and support.
Is it possible to provide a personalized, high-quality user experience, which delivers up to 400% more ecommerce conversions from chat? Certainly.
The Certainly Chatbot Builder enables you to create integrated and fully autonomous shopping experiences.
Personalized Customer Experiences that exceed expectations: upselling, cross-selling and recommending relevant products to create happy customers who just keep on coming back.
Access to reporting analytics and user profiling for marketing to optimize future retargeting campaigns, all driven by zero-party data from automated conversations with customers.
Happy customers are loyal customers! Conversational Commerce ensures fewer product returns, lower cart abandonment and higher customer lifetime value.
Companies are turbo-charging their ecommerce with the next generation of Conversational AI assistants.
Imagine what you could achieve with an AI chatbot who:
Actually, takes visitors to the right section on your website
Makes product recommendations tailored to user intent at that exact moment
Understands all languages, can reply in 14+ and is available 24/7
Whenever, wherever, you're meant to be together. Your AI assistant delivers friction-free commerce on multichannel, so you never miss an opportunity to deliver an amazing customer experience We have trained our AI Engine on 24.000+ ecommerce-specific sentences - so you don't have to. Cover all ecommerce questions: i.e., delivery time, availability, special offers, order status, product returns, payment methods, etc.
"With the AI-based technology from Certainly, we have experienced real value from day one and we have been able to increase customer satisfaction from 73% to 96%. Without any IT background or coding skills, we built the first chatbot within weeks - and after a few months, we saw great results.
Getting closer to our customers, having conversations with many more of them via our chatbot, and understanding their problems in real-time has not only led to happy customers but also to happy employees."
Needed to build the chatbot
A 23% increase since implementing Certainly's chatbot
Handled by their AI chatbot without human touch
The ability to embrace variations in the way different people communicate is one of the major strengths of the Certainly platform.
Certainly has helped my startup scale and expand from Denmark to Norway and Sweden. By automating part of our customer support, we managed to answer requests quicker and most importantly, around the clock.
Certainly enables you to start using chatbots to solve specific tasks from day one. As it integrates with 3rd party services, the platform can scale with your needs and maturity as a company.
Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement.
The AIO team didn't want a FAQ bot, but something that would flow as a natural conversation. Certainly was able to handle both huge amounts of content and complicated dialogues.
I would highlight the ease of communication with Certainly engineers during the development and the excellent and fast responses they have always provided.
Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.
We experience a clear connection between response time and customer satisfaction. That's why our chatbot has become extremely important. Our customer satisfaction was about 70% and today it is 92%.
I'm a teacher, and our students use Certainly to build different chatbot solutions for different industries - they consistently report that it's user friendly and easy to get started with the Certainly Platform.
The good thing about using the Certainly platform is that we only need to maintain the English language. We then use Webhooks to scale it to support 8 languages without putting in a lot of effort.
We love our bot because he is hardworking, always helpful, available 24 hours a day which makes him an indispensable part of our small customer service team.
We use Certainly's customizable NLP platform to handle our customers in a timely manner during high peaks. Certainly are awesome, really helpful in solving our challenges and go the extra mile to do that.
A new-gen, automated sales assistant that gathers information from users, engages them effectively and delivers better ROI on your ad spend
Access to Conversational Commerce flows that create wow moments and ease website navigation.
The vast competitive advantage of capturing first-party consumer intent in a cookieless world.
The ability to fully integrate your bot with your shipping and order systems: Check the status, EDD, tracking link, and much more information about a customer's order.
Define events that map a customer journey for more thorough customer insights - integrate the conversational flows with intuitive analytics tools.