Reap the benefits of our seamless Zendesk integration, improving the pre and post-purchase experience for both your customers and agents.
Use a Conversational AI chatbot for all first-line support, helping you drive ecommerce revenue, increase CSAT and boost productivity.
Average time to launch: 3 weeks
Get access to a database of customizable premade domains and functions, all enhanced by our Conversational AI engine.
Increase in Conversions: Up to 400%
Provide tailored product recommendations, checkout assistance and generate progressive zero-party data.
Average ticket automation: 40%+
Seamlessly blend automated service with assisted service to enable the best post-purchase customer experiences for ticket handling and first line support.
A Conversational Commerce framework helps deliver autonomous shopping experiences, learning from user intent to make intelligent cross-and-upselling suggestions.
The Fragrance Shop's Conversational AI chatbot handled 10.000+ queries on Black Friday without any human involvement.
Our proprietary, state-of-the-art, multilingual AI is able to understand and act upon any language your customers speak, and we provide pre-built content in:
English, Spanish, German, Italian, Portuguese, French, Dutch, Polish, Finnish, Swedish, Norwegian, Danish and more.
Connect with any 3rd party- or legacy data source with pre-made integrations.
In Siksilk's Zendesk HelpCenter their AI chatbot, handles 50% of all ticketswithout human input and achieves NPS results over +57%.
Automatically create, update and close tickets so your agents are free to spend their time on what matters most - building valuable customer relationships.
AboutYou uses Sunshine Conversations to help visitors track orders, suggest cross-selling options and pre-qualifying claims for human support.
You can connect your chatbot to Zendesk Chat, Support & Guide in minutes and enable next-level customer experience through our coherent integrations in only three steps.
Set up a new Agent - in the Zendesk Suite
Connect your chatbot - using the agent's credentials
Configure your chatbot - in Certainly's easy-to-use Bot Builder.
Dedicated Integration with Zendesk Chat, Support, Guide, Sunshine Conversations, and more.
IT Security approved & complaint with GDPR, HIPAA FSA & SOC2.
APIs and webhook templates for reporting, data sharing and easy integrations.
The Conversational AI understands all languages - with premade content available in more than 14 languages.
Handles 1st line support, 24/7.
No- or low-code, custom integrations with 3rd party CRM, Product & ERP tools.
"We need a chatbot because it helps us to be available to our customers 24 hours a day. I would recommend anyone to sign up to Certainly"
"I would highlight the ease of communication with your engineers when helping during the development and the fast responses Certainly have always provided."