Zendesk ❤️ Certainly

Certainly: a preferred Zendesk partner for Ecommerce and Customer Service

Reap the benefits of our seamless Zendesk integration, improving the pre and post-purchase experience for both your customers and agents.

Use a Conversational AI chatbot for all first-line support, helping you drive ecommerce revenue, increase CSAT and boost productivity.

Zendesk
Trusted by
CarlsbergThe Fragance Shop
TrustpilotCCP Games
BookingMagasin
Daniel WellingtonInterflora
Tiger Of SwedenRockwool
The Fragance Shop

Supercharge your existing Zendesk set-up

  • Fast time to market? Certainly

    Average time to launch: 3 weeks

    Get access to a database of customizable premade domains and functions, all enhanced by our Conversational AI engine.

    Explore the Platform
  • Support pre-purchase shopping

    Increase in Conversions: Up to 400%

    Provide tailored product recommendations, checkout assistance and generate progressive zero-party data.

    Learn more
  • Strengthen your post-purchase service

    Average ticket automation: 40%+

    Seamlessly blend automated service with assisted service to enable the best post-purchase customer experiences for ticket handling and first line support.

    Try it out

Certainly and Zendesk Full integration

Zendesk GuideZendesk ChatZendesk TalkZendesk SupportZendesk Sunshine

Ready to change the conversation? Certainly.

What does the Certainly integration with Zendesk do for you?

Deliver unbeatable
ecommerce experiences

Cross- and up-sell

A Conversational Commerce framework helps deliver autonomous shopping experiences, learning from user intent to make intelligent cross-and-upselling suggestions.

The Fragrance Shop's Conversational AI chatbot handled 10.000+ queries on Black Friday without any human involvement.

Multilingual service at scale:

Our proprietary, state-of-the-art, multilingual AI is able to understand and act uponany language your customers speak, and we provide pre-built content in:

English, Spanish, German, Italian, Portuguese, French, Dutch, Polish, Finnish, Swedish, Norwegian, Danish and more.

And frictionless support in Zendesk

Easy to integrate and customize

Connect with any 3rd party- or legacy data source with pre-made integrations.

In Siksilk's Zendesk HelpCenter their AI chatbot, handles 50% of all tickets without human input and achieves NPS results over +57%.

Simple ticket creation and handover

Automatically create, update and close tickets so your agents are free to spend their time on what matters most - building valuable customer relationships.

AboutYou uses Sunshine Conversations to help visitors track orders, suggest cross-selling options and pre-qualifying claims for human support.

Small steps, but a giant leap.

You can connect your chatbot to Zendesk Chat, Support & Guide in minutes and enable next-level customer experience through our coherent integrations in only three steps.

1

Set up a new Agent - in the Zendesk Suite

2

Connect your chatbot - using the agent's credentials

3

Configure your chatbot - in Certainly's easy-to-use Bot Builder.

Want to see in action? Certainly.

Built with Zendesk users in mind.

Integration

Dedicated Integration with Zendesk Chat, Support, Guide, Sunshine Conversations, and more.

Security

IT Security approved & complaint with GDPR, HIPAA FSA & SOC2.

API & Webhook

APIs and webhook templates for reporting, data sharing and easy integrations.

Multilingual

The Conversational AI understands all languages - with premade content available in more than 14 languages.

Always ready

Handles 1st line support, 24/7.

No Code

No- or low-code, custom integrations with 3rd party CRM, Product & ERP tools.

Tiger Of SwedenNadin Kempel Sigh Customer Care Manager

"We need a chatbot because it helps us to be available to our customers 24 hours a day. I would recommend anyone to sign up to Certainly"

SikSilkAna Etxebarria Customer Experience Officer

"I would highlight the ease of communication with your engineers when helping during the development and the fast responses Certainly have always provided."