Plans and pricing for every business stage? Certainly.
A flexible, value-based program that provides the tools and support you need.
Essential
For businesses with early traction, to drive more revenue and fully automate customer support.
Unlimited live bots
1 website domain
Conversational Commerce
Premade AI content for ecommerce
Conversational AI
Template integrations
Webhook Builder
Certainly Widgets
Standard terms
Standard support
Standard
For small to mid-sized businesses, to drive revenue and/or integrate with live customer support.
Unlimited live bots
3 website domains
Conversational Commerce
Premade AI content for ecommerce
Conversational AI
Template integrations
Webhook Builder
Certainly Widgets
Standard terms
Dedicated support
APIs
Premade channel integrations
Enterprise
For larger businesses & those with additional needs, to drive revenue and/or integrate with live customer support.
Unlimited live bots
4 and up website domains
Conversational Commerce
Premade AI content for ecommerce
Conversational AI
Template integrations
Webhook Builder
Certainly Widgets
Enterprise terms
Dedicated support
APIs
Premade channel integrations
Essential
Standard
Enterprise
Platform features
Channels and integrations
Terms and support
What is included in your plan
Standard support
Onboarding support: from purchase to launch
Customer Support: standard maintenance
Help Center and Documentation
Video tutorials, webinars and events
Support Bot
Included in every planDedicated onboarding
Dedicated workshops tailored to your needs. Get in-depth knowledge of Platform features and chatbot design. Get advice on organizational setup and learn how a chatbot supports all areas of your business.
Included in every planDedicated support
1:1 proactive support and consulting on best practices, bot performance optimization and utilizing new features.
Included in: Standard / EnterpriseAdd-ons
Additional services
Got a project in mind, but lack resources? We got you covered: from building a bot for you, to ad-hoc integrations. Get all the support you need from us or our great partners.
Add-onBot operator certification
Annual certification of 1 or more employee to ensure your organisation retains the necessary knowledge and know-how in-house.
Add-onTestimonials
The ability to embrace variations in the way different people communicate is one of the major strengths of the Certainly platform.
Certainly has helped my startup scale and expand from Denmark to Norway and Sweden. By automating part of our customer support, we managed to answer requests quicker and most importantly, around the clock.
Certainly enables you to start using chatbots to solve specific tasks from day one. As it integrates with 3rd party services, the platform can scale with your needs and maturity as a company.
Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement.
The AIO team didn't want a FAQ bot, but something that would flow as a natural conversation. Certainly was able to handle both huge amounts of content and complicated dialogues.
I would highlight the ease of communication with Certainly engineers during the development and the excellent and fast responses they have always provided.
Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.
We experience a clear connection between response time and customer satisfaction. That's why our chatbot has become extremely important. Our customer satisfaction was about 70% and today it is 92%.
I'm a teacher, and our students use Certainly to build different chatbot solutions for different industries - they consistently report that it's user friendly and easy to get started with the Certainly Platform.
The good thing about using the Certainly platform is that we only need to maintain the English language. We then use Webhooks to scale it to support 8 languages without putting in a lot of effort.
We love our bot because he is hardworking, always helpful, available 24 hours a day which makes him an indispensable part of our small customer service team.
We use Certainly's customizable NLP platform to handle our customers in a timely manner during high peaks. Certainly are awesome, really helpful in solving our challenges and go the extra mile to do that.
