Pricing & Plans

A flexible, value-based program that provides the tools and support you need.

The business gains you want and the biggest bang for your buck? Certainly.

Essential

€500 / month

€19 / extra user

All essential features

3 live* bots

500.000 chats** / month

1 admin user

Conversational Web SDK

Standard terms

Business

€990 / month

€10 / extra user

All essential features

6 live* bots

500.000 chats** / month

1 admin user and multi user roles

Conversational Web SDK

Analytics API

Conversational AI API

Standard terms and guaranteed uptime

Enterprise

Request quote

€10 / extra user

All essential features

10 live* bots

500.000 chats** / month

3 admin users and multi user roles

Conversational Web SDK

Analytics API

Conversational AI API

Advanced Monitoring

Single-Sign-On

Enterprise terms and guaranteed uptime

* "Live bots" means bots in production on your website, in your app, on Social Media, etc. Additional live bots are available on Enterprise. On all plans, you can build as many bots as you want inside the Certainly Platform.** A chat is an unlimited amount of messages sent between 1 end-user and 1 bot during 1 unique chat session.
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Feature
Essential
Business
Enterprise
User Roles
1 Admin User
1 Admin User + Multi-User Roles
3 Admin User + Multi-User Roles
Live bots
3
6
10
Unlimited test bots on the Certainly platform
Test Environment
500.000 / month chat sessions (extra chats available)
No-Code Conversation Builder
Natural Language & Structured Flows
Carousel Cards, Buttons & Rich Media
Conversational AI Engine
AI Manager
Premade AI content
End-User Segmentation & Filters
Broadcast Tool
Webhook Builder & Template integrations
Third-Party Integrations
Debugger
Analytics Tools
Voice Enabled
Conversational Web SDK
Multi-Language
Automated Multi-Language
Chatbot API
Analytics API
Conversational AI API
Automated Individual Tests
Add-on
Voice Bot
Advanced Monitoring
Coming soon
Single-Sign-On
Coming soon
Channels and integrations
Channels
Certainly Widgets
Terms and support
Terms
Standard
Standard
Enterprise
SLA
Standard
Standard
Enterprise
Response Time
Standard
Standard
Enterprise
Standard Support: Email, chat, Supportbot
Dedicated Support: Phone, video calls
Add-on
Add-on
Add-on
Guaranteed Uptime
* WhatsApp, WeChat, Twitter and Apple Business Chat, supported via Zendesk Sunshine. Teams, Slack and Cortana supported via Azure. Telegram and SMS, supported both via Zendesk Sunshine and Azure.

Standard support

Support Center documentation

Support bot in the Certainly Platform

Video tutorials and webinars

Platform support from our Humans

Additional services

Custom onboarding

An all-day workshop to learn the platform features and how to design a chatbot. Get advice on organizational setup and learn how a chatbot supports your business.From €2000

Dedicated support

1:1 support and consulting on best practices on how to optimize performance and utilize new features.From €1000

Bot operator certification

Annual certification of 1+ employee to ensure your organisation retains the necessary knowledge and know-how in-house.From €2000

"When I first attended the Certainly chatbot builder course, I thought: We need this! It changes from month to month, but we are around 30% to 60% conversions via the chatbot. So, it works."

Rune FabriciusOwner, Foliekniven

"The ability to embrace variations in the way different people communicate is one of the major strengths of the Certainly platform."

Katrine MarcussenBusiness Developer, KMD

"Certainly has helped my startup scale and expand from Denmark to Norway and Sweden. By automating part of our customer support, we managed to answer requests quicker and most importantly, around the clock."

Ulrik KjærsgaardFounder and CEO, Pakke ApS

"Certainly enables you to start using chatbots to solve specific tasks from day one. As it integrates with 3rd party services, the platform can scale with your needs and maturity as a company."

Anders RahrSenior Vice President, IT & Logistics, IC Group A/S

"Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement."

Darren HuaTechnical Support Enginner, Tobii

"The AIO team didn't want a FAQ bot, but something that would flow as a natural conversation. Certainly was able to handle both huge amounts of content and complicated dialogues."

Regin JensenCEO, AIO

"I would highlight the ease of communication with Certainly engineers during the development and the excellent and fast responses they have always provided."

Ana EtxebarriaCustomer Experience Officer, SikSilk

"Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve."

David EinarssonSenior Project Lead, CCP Games

"We experience a clear connection between response time and customer satisfaction. That's why our chatbot has become extremely important. Our customer satisfaction was about 70% and today it is 92%."

Nadin KempelCustomer Care Manager, Tiger of Sweden

"I'm a teacher, and our students use Certainly to build different chatbot solutions for different industries - they consistently report that it's user friendly and easy to get started with the Certainly Platform."

Peter RudbeckTechnology Consultant, Copenhagen Business School

"When I first attended the Certainly chatbot builder course, I thought: We need this! It changes from month to month, but we are around 30% to 60% conversions via the chatbot. So, it works."

Rune FabriciusOwner, Foliekniven

"The ability to embrace variations in the way different people communicate is one of the major strengths of the Certainly platform."

Katrine MarcussenBusiness Developer, KMD

"Certainly has helped my startup scale and expand from Denmark to Norway and Sweden. By automating part of our customer support, we managed to answer requests quicker and most importantly, around the clock."

Ulrik KjærsgaardFounder and CEO, Pakke ApS

"Certainly enables you to start using chatbots to solve specific tasks from day one. As it integrates with 3rd party services, the platform can scale with your needs and maturity as a company."

Anders RahrSenior Vice President, IT & Logistics, IC Group A/S

"Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement."

Darren HuaTechnical Support Enginner, Tobii

"The AIO team didn't want a FAQ bot, but something that would flow as a natural conversation. Certainly was able to handle both huge amounts of content and complicated dialogues."

Regin JensenCEO, AIO

"I would highlight the ease of communication with Certainly engineers during the development and the excellent and fast responses they have always provided."

Ana EtxebarriaCustomer Experience Officer, SikSilk

"Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve."

David EinarssonSenior Project Lead, CCP Games

"We experience a clear connection between response time and customer satisfaction. That's why our chatbot has become extremely important. Our customer satisfaction was about 70% and today it is 92%."

Nadin KempelCustomer Care Manager, Tiger of Sweden

"I'm a teacher, and our students use Certainly to build different chatbot solutions for different industries - they consistently report that it's user friendly and easy to get started with the Certainly Platform."

Peter RudbeckTechnology Consultant, Copenhagen Business School

"When I first attended the Certainly chatbot builder course, I thought: We need this! It changes from month to month, but we are around 30% to 60% conversions via the chatbot. So, it works."

Rune FabriciusOwner, Foliekniven

"The ability to embrace variations in the way different people communicate is one of the major strengths of the Certainly platform."

Katrine MarcussenBusiness Developer, KMD

"Certainly has helped my startup scale and expand from Denmark to Norway and Sweden. By automating part of our customer support, we managed to answer requests quicker and most importantly, around the clock."

Ulrik KjærsgaardFounder and CEO, Pakke ApS

"Certainly enables you to start using chatbots to solve specific tasks from day one. As it integrates with 3rd party services, the platform can scale with your needs and maturity as a company."

Anders RahrSenior Vice President, IT & Logistics, IC Group A/S

"Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement."

Darren HuaTechnical Support Enginner, Tobii

"The AIO team didn't want a FAQ bot, but something that would flow as a natural conversation. Certainly was able to handle both huge amounts of content and complicated dialogues."

Regin JensenCEO, AIO

"I would highlight the ease of communication with Certainly engineers during the development and the excellent and fast responses they have always provided."

Ana EtxebarriaCustomer Experience Officer, SikSilk

"Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve."

David EinarssonSenior Project Lead, CCP Games

"We experience a clear connection between response time and customer satisfaction. That's why our chatbot has become extremely important. Our customer satisfaction was about 70% and today it is 92%."

Nadin KempelCustomer Care Manager, Tiger of Sweden

"I'm a teacher, and our students use Certainly to build different chatbot solutions for different industries - they consistently report that it's user friendly and easy to get started with the Certainly Platform."

Peter RudbeckTechnology Consultant, Copenhagen Business School