Pricing & Plans

Plans and pricing for every business stage? Certainly.

A flexible, value-based program that provides the tools and support you need.

Essential

For businesses with early traction, to drive more revenue and fully automate customer support.

Unlimited live bots

1 website domain

Conversational Commerce

Premade AI content for ecommerce

Conversational AI

Template integrations

Webhook Builder

Certainly Widgets

Standard terms

Standard support

Standard

For small to mid-sized businesses, to drive revenue and/or integrate with live customer support.

Unlimited live bots

3 website domains

Conversational Commerce

Premade AI content for ecommerce

Conversational AI

Template integrations

Webhook Builder

Certainly Widgets

Standard terms

Dedicated support

APIs

Premade channel integrations

Enterprise

For larger businesses & those with additional needs, to drive revenue and/or integrate with live customer support.

Unlimited live bots

4 and up website domains

Conversational Commerce

Premade AI content for ecommerce

Conversational AI

Template integrations

Webhook Builder

Certainly Widgets

Enterprise terms

Dedicated support

APIs

Premade channel integrations

Essential

Standard

Enterprise

Platform features

Live bots
Unlimited
Unlimited
Unlimited
Website domains
1
3
4 and up
Test bots
Unlimited
Unlimited
Unlimited
Platform user accounts
Unlimited
Unlimited
Unlimited
Conversational Commerce
Conversational Web SDK
No-code Bot Builder
Carousel cards, buttons & rich media
Conversational AI and AI Manager
Premade AI content for ecommerce
End-user segmentation & filters
Marketing Broadcast Tool
Analytics tools
Zero-party data collection
Voice Enabled
Multi-Language manually maintained
Multi-Language auto-translation
APIs
Automated Configuration Tests
Add-on
Advanced monitoring

Channels and integrations

Channels
Certainly Widget
All
All
Webhook Builder & template integrations

Terms and support

Terms, SLA, response time
Essential
Standard
Enterprise
Standard support
Dedicated onboarding
Guaranteed uptime
Dedicated support

What is included in your plan

Standard support

Onboarding support: from purchase to launch

Customer Support: standard maintenance

Help Center and Documentation

Video tutorials, webinars and events

Support Bot

Included in every plan

Dedicated onboarding

Dedicated workshops tailored to your needs. Get in-depth knowledge of Platform features and chatbot design. Get advice on organizational setup and learn how a chatbot supports all areas of your business.

Included in every plan

Dedicated support

1:1 proactive support and consulting on best practices, bot performance optimization and utilizing new features.

Included in: Standard / Enterprise

Add-ons

Additional services

Got a project in mind, but lack resources? We got you covered: from building a bot for you, to ad-hoc integrations. Get all the support you need from us or our great partners.

Add-on

Bot operator certification

Annual certification of 1 or more employee to ensure your organisation retains the necessary knowledge and know-how in-house.

Add-on

Testimonials

The ability to embrace variations in the way different people communicate is one of the major strengths of the Certainly platform.

katrine-marcussen
kmd
Katrine MarcussenBusiness Developer, KMD

Certainly has helped my startup scale and expand from Denmark to Norway and Sweden. By automating part of our customer support, we managed to answer requests quicker and most importantly, around the clock.

ulrik-kjaersgaard-larsen
pakkedk
Ulrik Kjærsgaard LarsenFounder and CEO, Pakke ApS

Certainly enables you to start using chatbots to solve specific tasks from day one. As it integrates with 3rd party services, the platform can scale with your needs and maturity as a company.

anders-rahr
ic-group
Anders RahrSenior Vice President, IT & Logistics, IC Group A/S

Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement.

darren-hua
tobii
Darren HuaTechnical Support Enginner, Tobii

The AIO team didn't want a FAQ bot, but something that would flow as a natural conversation. Certainly was able to handle both huge amounts of content and complicated dialogues.

regin-jensen
aio
Regin JensenCEO, AIO

I would highlight the ease of communication with Certainly engineers during the development and the excellent and fast responses they have always provided.

ana-etxebarria
siksilk
Ana EtxebarriaCustomer Experience Officer, SikSilk

Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.

david-einarsson
ccp-games
David EinarssonSenior Project Lead, CCP Games

We experience a clear connection between response time and customer satisfaction. That's why our chatbot has become extremely important. Our customer satisfaction was about 70% and today it is 92%.

nadin-kempel
tiger-of-sweden
Nadin KempelCustomer Care Manager, Tiger of Sweden

I'm a teacher, and our students use Certainly to build different chatbot solutions for different industries - they consistently report that it's user friendly and easy to get started with the Certainly Platform.

peter-rudbeck
copenhagen-business-school
Peter RudbeckTechnology Consultant, Copenhagen Business School

The good thing about using the Certainly platform is that we only need to maintain the English language. We then use Webhooks to scale it to support 8 languages without putting in a lot of effort.

tonni-buur
trustpilot
Tonni BuurVice President of Global CX Services, Trustpilot

We love our bot because he is hardworking, always helpful, available 24 hours a day which makes him an indispensable part of our small customer service team.

nina-toiviainen
booking
Nina ToiviainenSenior Manager Service Delivery, Booking.com

We use Certainly's customizable NLP platform to handle our customers in a timely manner during high peaks. Certainly are awesome, really helpful in solving our challenges and go the extra mile to do that.

lezgin-bakircioglu
daniel-wellington
Lezgin BakirciogluInnovation & Security Manager, Daniel Wellington