"When I first attended the Certainly chatbot builder course, I thought: We need this! It changes from month to month, but we are around 30% to 60% conversions via the chatbot. So, it works."

"The ability to embrace variations in the way different people communicate is one of the major strengths of the Certainly platform."

"Certainly has helped my startup scale and expand from Denmark to Norway and Sweden. By automating part of our customer support, we managed to answer requests quicker and most importantly, around the clock."

"Certainly enables you to start using chatbots to solve specific tasks from day one. As it integrates with 3rd party services, the platform can scale with your needs and maturity as a company."

"Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement."

"The AIO team didn't want a FAQ bot, but something that would flow as a natural conversation. Certainly was able to handle both huge amounts of content and complicated dialogues."

"I would highlight the ease of communication with Certainly engineers during the development and the excellent and fast responses they have always provided."

"Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve."

"We experience a clear connection between response time and customer satisfaction. That's why our chatbot has become extremely important. Our customer satisfaction was about 70% and today it is 92%."

"I'm a teacher, and our students use Certainly to build different chatbot solutions for different industries – they consistently report that it's user friendly and easy to get started with the Certainly Platform."