AI-Powered Support for Gaming Businesses
Elevate player experiences with 24/7 AI assistance that resolves 85% of inquiries instantly across all customer touchpoints.
80% Automation Rate
24/7 Support Coverage
Optimize Player Experience & Support Operations
Our AI platform helps gaming businesses deliver exceptional customer experiences while reducing operational costs
Streamlined Onboarding
Automate player account creation with real-time responses to onboarding inquiries about document requirements, deposit procedures, and minimum deposits.
Personalized Recommendations
Boost revenue by recommending personalized betting games based on real-time player conversations, enhancing the online experience with tailored suggestions.
24/7 Multilingual Support
Scale customer service with instant, human-like AI assistance in over 40 languages, automating up to 85% of support tickets without additional headcount.
Support Workflow Automation
Increase self-service and satisfaction by automating responses about withdrawals, bonus activation, rules, password resets, transaction history, and technical support.
Enhanced Security & Compliance
Streamline AML and fraud detection with automated account verification assistance and two-factor authentication using email and SMS verification.
Smart Customer Segmentation
Optimize support resources by routing low-value inquiries to AI assistance and high-value players to human agents for more personalized experiences.
Key Features for Gaming Businesses
Designed specifically for the unique challenges of the gaming industry
Effortless Player Onboarding
Streamline the account creation process with AI-powered assistance that provides clear guidance on document requirements, verification procedures, and initial deposits.
Instant response to account opening inquiries
Step-by-step deposit guidance
Clear explanation of minimum requirements
24/7 Automated Player Support
Deliver instant assistance for common player inquiries, reducing wait times and improving the overall gaming experience.
Withdrawal status and account balance inquiries
Bonus activation and qualification assistance
Password reset and technical support
Game rules and transaction history
Enhanced Security & Compliance
Strengthen your security protocols and ensure regulatory compliance with AI-powered verification and authentication processes.
Streamlined AML and fraud detection
Multi-factor authentication guidance
Secure account recovery processes
Intelligent Game Recommendations
Boost player engagement and revenue with personalized game recommendations based on player behavior, preferences, and conversation context.
Personalized game suggestions
Smart customer segmentation
Targeted bonus recommendations
Customers hate bad chatbots.
So do we.
That's why we build AI agents with generative and visual abilities. This means that the AI agent will actually perform as a human agent—using and understanding natural language and all it's nuances, and being able to view and understand images.
Fintiba's AI Agent: Fintibot
Fintiba GmbH redefined customer service in financial and insurance for international students and employees moving to Germany with FintiBot—an AI agent built on the Certainly platform. Today, 97% of all conversations are fully automated, leading to a remarkable 125% increase in customer satisfaction and an 85% reduction in escalated conversations, while serving over 10,000 monthly interactions.
"Having half our tickets resolved automatically has made a huge difference to the Customer Service team!"
How It Works
Set Up
We handle everything—from setup to integrations—so your team can start seeing value immediately.Automate
Certainly automates repetitive tasks and answers common queries instantly, improving efficiency.Optimize
Use our reporting and insights to refine and enhance your support operations continuously.