Empower your company with Gorgias and start delivering an extraordinary customer service experience with one of the most popular helpdesk integrations.
With Gorgias and Certainly's Conversational AI solution, you can develop a Digital Twin of your best salesperson and provide your customers with everlasting value.
Gorgias is the #1 ecommerce helpdesk trusted by Shopify, Magento, and BigCommerce merchants.
Using Gorgias will help you transform your customer support into a profit center. The benefits of Gorgias include:
Customer waiting time reduction: 98%
Immediately resolve customer inquiries and provide first-level customer support at all times.
Number of pre-made sentences on Certainly AI Engine: 25,000+
Ensure an exceptional customer experience with Certainly's AI assistant: trained to answer thousands of ecommerce-specific questions.
Number of operating languages: ALL
Certainly's multilingual AI understands and responds to customer inquiries in English, Spanish, German, Danish, Norwegian, and any other language!.
Conversational Commerce ensures customer satisfaction and significantly lowers the number of product returns and cart abandonment.
SikSilk’s Conversational Chatbot solution helped the company increase their Average Order Value by +40%, Conversion Rate by +14%, and a number of customers reaching checkout by 31%.
Your Conversational AI assistant enables you to gather data and allows you to get a better understanding of your customers and improve their on-site experience with customized messaging.
The customizable entity understands generic names, places, date and time order, alongside the company-specific data
Ensure customer satisfaction by displaying all your customer’s data while chatting with them and modifying orders, refunds, and subscriptions on the spot.
Provide your customers with 24/7 support and assist them in finding the right product.
Connect your conversational AI chatbot to Gorgias in a matter of minutes and ensure customer excellence through our coherent integrations in only three steps.
Grab your Gorgias Widget integration and API token
Configure your Certainly chatbot
Deploy the solution on your site
"The good thing about using the Certainly platform is that we only need to maintain the English language. We then use Webhooks to scale it to support 8 languages without putting in a lot of effort."
"Of course, we had great expectations of Certainly's starter kit – but not in our wildest imagination did we imagine that our new chatbot would halve our number of support tickets and relieve our customer service to the extent it does."