Certainly is a Conversational AI Platform made for ecommerce and customer service. Through our next-generation technology, companies are able to deliver exceptional experiences and scale their growth.
Too many AI platforms provide you the solutions they think you need, without understanding your painpoints.
We listen to your needs, and help bring the communication between systems and humans back to being on human terms.
We want to support businesses by reducing inefficiency and delivering awesome e-commerce and support experiences that build customer lifetime value.Tell me more!
Represented in our team
Working around the world
In Artificial Intelligence and Machine Learning
We want to fix how companies communicate digitally with people by building a truly interactive experience, based on conversation instead of clicks.
Certainly's inherent meaning is a positive answer.
We knew from the start that we could offer more than just AI chatbots to our customers.
We could shape the ecommerce industry in a positive way, putting the focus onto the users.
BotXO took its name from the intersection of technology (the 'Bot' bit) and humans (the 'XO' bit – meaning 'hugs and kisses'). One of our core values has always been to use technology to be on human terms. But we realised one thing.
People kept getting our name wrong. Botoxo. Botxox. You name it. We heard it...
That's when we decided to change our name.
An answer that indicates a level of skill and service which exceeds expectations. Exactly like our Platform and products. Crafting extraordinary experiences.
Imagine the competitive advantage of actual customer understanding. Instead of trends and assumptions.
Now you might ask. Is that even possible?
Then we might answer.
Our company is built on teamwork. We value diversity, talent, and grit over pedigree.
We believe in the synergy between technology and humans, to achieve the best results when working together.
We are proud to have been recognized by some of the top organisations within the field.